You can't say "My point is, GPG has a lot of experience in this area with a proven game (Supreme Commander) that demonstrates that this works. They know their stuff." if you had any decency. Being unaware of so many issues and still releasing the game (and after having a beta for so long) is a sign of ignorance and poor programming as well as poor network code design choices. This has put the whole game (which in essece is an OK game) in jeopardy. We don't care if it runs on little elves and dwarves turning magical wheels in fairyland - we want to see "Connecting to game, connected, PLAY". Opening a few ports on the firewall for the game is an OK request but constantly trying to educate us about P2P, NAT, networking instead of making work the product you sold us is just plain insulting (along with the sentence quoted above). You guys are just lucky that you had such a supportive community that withstood all of your failures and still stick with you.
Actually, some of us that actually know our stuff enjoy hearing about what issues they're working through and what fixes they're going to put in place. I'm sorry if his reports aren't layman enough for you, and that they're not fixing it as fast as you'd like.
The fact of the matter is that games have issues on release... always. I remember when Halo 2 first came out, TONS of bugs when they first released it online, and that was for a console game. World of Warcraft, even worse. The servers were up and down constantly during the first few months while they ironed out all the kinks. Warhammer Online or Age of Conan? Those were like paying a subscription fee to play a beta!
If you don't like it, don't play it. Heck, you can even return the game to them and get your money back (How's that for customer service?). Complaining about stuff they already know about and are working on isn't going to help it get resolved any faster.
Hmm, no I agree mostly with his point of view... The problems that people are getting now are game breaking! Betas are there for fixing all the problems that we are getting now...!
It's not a small glitch or whatever, the game is unplayable for most players right now.
I don't think the game is unplayable for most players right now... I think you just like making stuff up in order to make your point seem more valid. Just because there are posts on the forums saying "it's not working for me!!!" doesn't mean that's the majoriy. Most of the people that the game is working for are probably too busy playing it! (I would be if i wasn't stuck at work )
Not all issues arise in beta, especially connection or server issues. That's just the nature of game development... it's impossible to test EVERY scenario, especially the ones relating to having a heavy server load.