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Change username

By on March 25, 2013 10:30:14 AM from Elemental Forums Elemental Forums

Korosuu

Join Date 08/2010
0

Hi, I'm unable to change my username because it requires me to enter my password at the same time but the length of my password is too long to be entered as the box only allows for 12 characters.

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March 25, 2013 4:37:21 PM from WinCustomize Forums WinCustomize Forums

Contact support and we can see what can be done.  Changing usernames is rarely done.

support@stardock.com

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March 25, 2013 4:52:10 PM from Elemental Forums Elemental Forums

Quoting Zubaz,

Contact support and we can see what can be done.  Changing usernames is rarely done.

support@stardock.com

 

Hey I managed to fix the problem by logging into the Stardock account page and changing my password there to something with less then 12 characters, so theres always that solution for anyone with a similiar problem.

 

Not sure why you can have a password with more then 12 characters but then cant use that password to change things due to a character limit in the password box? If its possible to increase I think it would solve a headache or two for people in the future but I leave that up to you.

 

Thanks for the quick response anyway.

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March 25, 2013 5:56:35 PM from WinCustomize Forums WinCustomize Forums

I tried it once.....

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March 11, 2014 11:00:50 PM from Stardock Forums Stardock Forums

I just noticed this. It must be an oversight - might be worth fixing.

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