I honestly dont get why people cant deal with it themselves.
Was always funny when I was on Dell jobs and got hard drive or CDrom replacement calls...like five-ten minutes of work, why the hell can't the enduser do it?
"We have a service contract at a local college. I got a call one day from someone who said that their Mac IIsi was having a problem. Upon questioning him, he said that whenever he typed on the keyboard, the image on the monitor was shaking. All sorts of monitor problems ran through my mind. I asked him if it was only when he typed and he replied yes. Well, since it was a contract, I figured we'd better go see what was happening. My tech called me about ten minutes after arriving and reported that the problem was not the computer, but his desk. The desk vibrated every time he typed on his keyboard. I am still shaking my head on this one. The sad thing is that this guy has "Dr." in front of his name and is a professor at a major college.".....
"Many people have called to ask where the "any" key is on their keyboards when the "Press Any Key" message is displayed.".....
"Our last receptionist called me to complain that the keys on her new keyboard were hard to push. She asked me to install a program to "soften up her keyboard keys."".....
"I had a call from a customer who was complaining that when she typed, the wrong letters came up on the screen. After some investigation, I learned she had pried off all the letter key caps off her keyboard and rearranged them in alphabetical order. You'd think she'd have figured out the problem herself when her computer stopped working afterward.".....
and you want these people to fiddle around inside the machine?