I just want it to work.
It does. Simply because one person cannot connect does not mean the game is flawed. Have you tried emailing firstname.lastname@example.org with your problem?
they will be sure to help. Also try posting more details about your issue, like your PC/OS, router and ISP details and even your location.
The community is pretty knowledgable and may have a solution for you...if not email@example.com will.
For stardock or gpg to invest more money into a sinking ship (dg) during economic downturn is corporate suicide. Don't expect it. They are hard at work on a new game probably.
One persons connection issues has nothing to do with SD/GPG investng money into the product. This is a support issue and perhaps something that could be fixed by a small tweak.
Your comment may be well be true, but it should hold no bearing on a support issue.