If they have done that, that they can bitch all they want. However if someone has a crash in-game repeatedly and has never once submitted it to support and simply complain, then they are part of the problem. If they gives stardock no way to correct the problem, by not sending bug reports, how can they expect SD/GPG to troubleshoot and fix problem they don't know exists?
Dude the most of our clanmates reported every fucking issue, some of them reported same issues over ten times a day! We really did enough to work something out, and we canceled these actions, cause we don´t trust gpg in that case anymore.
Today it´s like a running gag - during our TS-Sessions we talk about how many people are still working on solving issues like random crashes etc. - sometimes we agree on 1 or 2 people maybe for 2 days a week.
Btw. some of us think that frogboy sometimes is hitting his red button to screw up the servers, cause he is angry about his stats again.