brazzeh

You'll get karkov vodka and you'll like it!

@thread: As a customer service person:

You have no idea how many threats of 'further action' many companies get. America is so lawsuit happy that it's hard not to get them.

You also have no idea how useless the threats are. I've seen hundreds. I have seen only one actually try to take action, and that didn't go very far at all. After a while, they just provoke a smirk and sarcastic comment. After longer, they just provoke an eye roll.

2 points that some people seem to be stuck on:

Firstly, I never asked specifically for a refund for the shipping, I was happy to get what I did.

Secondly, 'before I'm forced to take further action' is just something worth throwing into anything customer services related - Some companies aren't as fast acting as Stardock have proved to be, but the again, they do state that they will respond to emails within 48 hours, so its perfectly reasonable to include this.

If my tone seemed somewhat sour, I do apologise; I will be sure to make any future complaints I have about anything else, in song, perhaps?

Just as a FYI, the UK distance selling laws only actually apply to UK based companies.  I understand this even impacts purchases from online stores based in the channel islands.

Not that it matters in this case as Stardock have a very fair refunds policy.

I'm actually more of a beer snob than a whiskey snob... I also don't know any good places near plymouth =/

I however do know some fantastic microbreweries on the east side

There's already been some confusion out there, so let me just reiterate that we're looking at all refund requests on a case-by-case basis.  There are a few factors in the Demigod refund equation that will be weighed carefully for each person.

Sounds to me like you aren't willing to stand behind your product, which is clearly broken.  It was released with a large number of bugs, many of which still aren't fixed.  People still can't really reliably play 4v4s and 5v5s (evidenced by the fact that you only recently dared to make pantheon 3v3.)  You promised you would get these bugs fixed and its been over a month.  What do people get for trying to support you and stand by you while you attempt to fix things, they get screwed.

People who pre-ordered the game paid more for it and Frogboy backed out of trying to remedy that.  People who didn't immediately return it at release aren't getting full refunds now.  Since when is Demigod satisfactory?  Favor is still broken, the game still desyncs, the game still crashes, and the patches that were susposed to fix these issues and many others didn't.

Worst of all, you guys are giving us a 50% coupon for another copy of a defective product (which was never actually sent out.)  So people who supported you early get screwed again.

Not giving people a full refund because they can technically play online in this trainwreck is against your Gamers Bill of Rights, releasing a game unfinished is against the GBoR.

Clearly you are unhappy. Let me provide you with a refund.

WarskullX did not ask you for a refund, nor does his supposed unhappyness at the facts he presents in his comment warrants your actions.

Openness to the community and support?

You just banned one of the more constructive and active members of this community, and a member of our tournament team with a match scheduled for this saturday. All that based on one fact supported comment.

Ugly move.

He had some very good points in there, and didn't asked for a refund.

While MeliBee just got karma for her good work from me, i am wondering, why it isnt possible to give bad karma. Your answer didnt help anyone.

I'm thinking this was a joke?  If it wasn't, then I'd want a refund too.  Warskulls opinions match my own.  I enjoy Demigod, but it's had more problems/hassles/facepalms and broken promises than any game should.  The broken favor in particular is really tough to swallow at this stage.

Just to clarify as someone who did not purchase Demigod but am watching the release and how well this Impulse, Stardock, Gamer Bills of Right combo works... if you request a refund, or complain to a point and are forced (?) to accept a refund, you are thereby banned from the forum and Impulse/Stardock as a service?

If you simply mail sales and request a refund, no, there is no reason you would get banned. We've acknowledged the issues and if they're too much for you, we don't begrudge you wanting to put your money to better use.

But in the above example, a user insulted our support and dedication to Demigod and its users, and as a result was basically given his money back and shown the door; this is an exceptional case. We have no problem tolerating criticism, but if someone makes it personal like that we're not under any obligation to take it sitting down. Just as users can opt not to buy stuff from us if they like, we can opt not to *let* them.