Stardock is looking out for it's players

By Konpai on May 5, 2009 12:29:57 PM from

I just recently purchased Demigod only to find I was just on the edge of the minimum specs and couldn't run demigod at anything other than a stutter. I was upset but decided to ask for a refund not expecting much on that front. To my suprise I received a full refund and promptly within 3 days of submitting the ticket.

Now if that isn't looking out for your player base I don't know what is, I for one will be back someday once I am able to rebuild my computer. This kind of customer support is almost unheard of in the industry. I can actually trust Stardock as a company to look out for my entertainment and not their pockets.

I'll be more careful on my part to make sure I am above the minimum specs, but this customer support really sets Stardock apart and will have me coming back for years to come.

Thanks Stardock, I appreciate it.

Oh and, all pirate's that think they're justified in ripping games from this company; Die in a Burger King Grease Fire.

0 Karma | 6 Replies

You must not have gotten the memo that you're not allowed to say anything nice about Stardock on these forums if you don't want to be branded as a fanboy

In all seriousness, yes, they do that It sounds like you bought it online too, but the cooler thing is they'll even do a full refund of store-bought boxes and eat the difference (they only make about $19 on a boxed version, if memory serves).

No fears! A fan boy I shall be!

I bought the online version and it amazes me even further that they'll refund you for the box version, that's amazing if you ask me.

They are so used to give away refounds that they do it with no questions asked

Its a joke yes? no offance

I bought Sins on min spec (or below if you believe CanURunIt) and I couldn't believe how 'reasonably' it ran. I mean, it was stuttery in big battles and it had to be played on low settings, but even so...

Anyway it is great that Stardock are nice with these things. Every computer model is different so min specs are only a rough guide anyway. Their policy is probably 'give them their money back and they are far more likely to buy our other games or buy the game again if they get a new computer' as opposed to the industry standard (cough EA cough) 'you've bought the game, why should we give you your money back simply because your computer isn't as good as ours'.

Glad to hear it Konpai this is my first purchase from Stardock but most certainly will not be the last. It was so amazing to hit the forums the day I purchased DG to see the Devs posting and taking most of the blame for the MM problems at release.

Kudos to Stardock!

I wouldn't mind being branded a fan boy there cool

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Stardock is looking out for it's players