On a non-asskissing point, I juat wanted to say that I am very happy with how you guys are handling this game. Most games refuse to even acknowledge problems and even restort to deleting them from their forums so they don't look like they released a bad game (Empire: Total War), not that I'm emplying that you released a buggy game. On top of the forum posts, you release a video in which you walk around talking to the guys in charge of fixing the problem and ask them "what happened?" Something I can honestly say I have never seen before, and applaud you for doing.
What MMO (as in Massively Multipayer Online. I consider this to fall under that category, even though it doesn't have a world or anything to explore, because 90% of the gameplay is online) doesn't have a rocky start. WoW took a month to iron out connection issues, and better yet, was notorious for seemingly ignoring the masses with their "no comment" threads. It wasn't until Ghostcrawler got hired as a PR forum rep that we finally started hearing about things before they were in the patch notes.
Does this game have problems? Yes. Are these probelms being fixed? I want to say yes. By simply being as interactive with their forums and straightforward as they are, they are either putting up a good front or they really do care. I'm going to go with the latter on this one.
Thanks for being there at a time when most game makers crawl into their shell and ignore the masses for a few weeks, and then release a patch that fixes some crashes and not even address the fact that your AI just stands there and gets beat on most of the time (again, Empire: Total War). E:TW was released on March 4th, and a forum post went out roughly 2 days ago announcing a patch that will finally fix some of the AI issues.
Anyway, keep doing what it is you guys do, I have a lot of fun with this game, even when my team mate drops and I get stuck with an AI. Sometimes I wish I could make a team mate an AI mid-game. Atleast the AI won't die as often as a stupid player, the AI has a threshold that it can't over ride and will eventually retreat and not chase you into your base EVERYTIME, ultimately funding your war effort.