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Problem Solved

By morpheas768 on February 8, 2010 9:02:25 AM from Demigod Forums Demigod Forums

morpheas768

Join Date 06/2009
+160

My problem is solved.

Ignore this thread

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Reply #1
Teseer
Join Date 02/2008
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February 8, 2010 9:12:27 AM from Demigod Forums Demigod Forums

I remember them saying that you're hurting yourself each time you send another request in, as it moves you to the back of the queue.

Working in Tech support, that's true for us here.

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Reply #2
morpheas768
Join Date 06/2009
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February 8, 2010 12:06:37 PM from Demigod Forums Demigod Forums

Quoting Teseer,
reply 1
I remember them saying that you're hurting yourself each time you send another request in, as it moves you to the back of the queue.

Working in Tech support, that's true for us here.

Ok so how long do I have to wait?

Are they so busy that they cant even reply?

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Reply #3
Teseer
Join Date 02/2008
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February 8, 2010 12:27:22 PM from Demigod Forums Demigod Forums

When my girlfriend worked as a lifeguard, people used to ask her when its gunna stop raining. This feels very similar. 

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Reply #4
morpheas768
Join Date 06/2009
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February 8, 2010 12:37:47 PM from Demigod Forums Demigod Forums

Quoting Teseer,
reply 3
When my girlfriend worked as a lifeguard, people used to ask her when its gunna stop raining. This feels very similar. 

LOL true

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Reply #5
kryo
Join Date 05/2003
+436
February 8, 2010 1:58:15 PM from Demigod Forums Demigod Forums

Did you get the automated reply noting your ticker number (if so, what is it)?

As Teseer noted, sending additional mails before getting a reply will make your ticket "new" again and send it to the back of the queue. Normal turnaround is two business days (our office is closed on weekends) if you allow a ticket to work its way to the front of the line so it can be addressed.

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Reply #6
morpheas768
Join Date 06/2009
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February 8, 2010 3:40:01 PM from Demigod Forums Demigod Forums

Quoting kryo,
reply 5
Did you get the automated reply noting your ticker number (if so, what is it)?


As Teseer noted, sending additional mails before getting a reply will make your ticket "new" again and send it to the back of the queue. Normal turnaround is two business days (our office is closed on weekends) if you allow a ticket to work its way to the front of the line so it can be addressed.

Thank you for clarifying that

Yes, I noticed that I got another ticket for the 2nd e-mail.

The 1st ticket # was: [#HLQ-214733]

The 2nd ticket # is: [#VYW-943844]

 

   
   
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Reply #7
Rosco_P
Join Date 07/2009
+191
February 8, 2010 5:27:21 PM from Demigod Forums Demigod Forums

Not sure why your first ticket went boom, but you should now be good to go.  Let us know if there are any more problems.

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Reply #8
morpheas768
Join Date 06/2009
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February 8, 2010 5:51:34 PM from Demigod Forums Demigod Forums

Quoting Rosco_P,
reply 7
Not sure why your first ticket went boom, but you should now be good to go.  Let us know if there are any more problems.

Yeah I got a reply from support, and they said to me that they didnt receive my 1st e-mail for some reason.

Anyway, I think they are working on that account problem now.

Thank you, for replying, and trying to help

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Reply #9
Teseer
Join Date 02/2008
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February 8, 2010 5:58:25 PM from Demigod Forums Demigod Forums

SD!

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Reply #10
HorseStrangler
Join Date 05/2009
+37
February 8, 2010 6:16:09 PM from Demigod Forums Demigod Forums

If you're a GM why didn't you just handle it yourself?

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Reply #11
morpheas768
Join Date 06/2009
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February 8, 2010 6:26:22 PM from Demigod Forums Demigod Forums

Quoting HorseStrangler,
reply 10
If you're a GM why didn't you just handle it yourself?

Very funny....

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Reply #12
magnus333
Join Date 05/2009
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February 8, 2010 6:37:34 PM from Demigod Forums Demigod Forums

wrong thread

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Reply #13
morpheas768
Join Date 06/2009
+160
February 9, 2010 8:32:29 AM from Demigod Forums Demigod Forums

I just want to say that, yesterday, after getting a reply from support, I told them about my username problem, and they fixed it within a couple of hours.

I have to say....that was pretty fast! I didnt even expect them to fix it within the day, let alone 2-3 hours, lol.

Thank you very much for your help, and for being so efficient

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