Personally, I'm done with the Demigod community. That's just me personally. Kryo and Istari people will still be here but I'd rather spend my free time elsewhere. I'll check in from time to time but I don't find the atmosphere here to be one I want to be part of.
Wow. This is lame.
Don't you depend on the health of the online community in your games in order to sell copies? And you have given up due to some emotionally-driven personal lapse in rational thinking (ragequit, if you will)?
Look, when I bought this game, it was unplayable. Today, it is much improved - but it is still pretty bad. Many more lobbies/games end maddeningly due to lag, game crashes, lobby bugs, etc. than games that succeed. That of course doesn't even include the games that are lopsided skill-wise or where one team has members that leave (although you get these in any game). This is a loss of my time, which is much more important to me than the 40 bucks or whatever I spent on it. I don't participate actively in any community features. I don't have Demigod friends. I just fire up Demigod and click on the Multiplayer and hope that I can get a couple decent rounds in during the few hours per week that I have available for gaming.
I would suggest to you that the reason the community is so "toxic" is that the vast majority of the people like me have left, and those that remain are the types of people who have plenty of time to spend praying for a match - immature kids, etc. When this game works, it ranks very high on the fun factor, but it very difficult to make a case that the fun actually outweighs the number of bugs and problems that still exist.
So, I don't think all of the finger pointing is really necessary. I think a tremendous effort has been made at customer service and to cleanup this game. Had it been EA, they would have let it fail. However, I think you have an unreasonable idea of the current state of the game. I also think you have unreasonable expectation of forgiveness from your users.
If you have made a decision as CEO of Stardock that the outlook of this game's future is grim and that you will ramp down your support and focus on other efforts, you should have done so quietly, or stated it as such. As you've done here, it will be difficult to take trust in something that you say in the future - that you will actually see your promises through to fruition.