Understood but you didn't answer the question. Have you performed some means of activating the card?
Of course I know none of the specifics of your card or bank however here in the US I am unaware of any card that does not explicitly require an activation.
This, in simplistic terms, effectively means that you are in receipt of the card your financial institution sent and you are acknowledging that you want to use said issued card for financial transactions.
That's all I guess. Good luck.